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Hospitality Software Solutions

The uWink Self-Service Hospitality Software Solution puts the power of self-service technology into the hands of your customers while producing tangible operational cost savings. Our self-service solution is in use at our interactive restaurant chain, uWink. Click here to find a restaurant location near you to see the uWink Hospitality Software Solution in person!

Our touch-based interactive interface is also designed to allow users to intuitively and easily use touch to access and interact with various forms of digital content and custom applications including games, videos and music.

All components of the uWink Hospitality Solution are modular and can be used individually or in combination.

These modular components include:

• uWink Interactive uOrder System
• uWink Auto Tab Splitting System
• uWink Multi-Lingual Menu
• uWink At-The-Table Payment System
• uWink "Card-Less" Loyalty Program

The uWink Self-Service Hospitality Software Solution is a complete self-service solution and allows patrons to take control of all aspects of the dining experience from table check-in to table check-out.

uWink Touch Software Solutions.

Robust. Customizable. Flexible.

uWink Interactive uOrder System

The touch-based uWink Interactive uOrder System allows patrons to place food/drink orders (with modifications) directly from their tables or bar seats. Orders are sent directly into our fully integrated POS system and then printed out on kitchen/bar printers. If you already have an existing POS, we can integrate with your system.

With the responsbility of order taking removed from hospitality staff, this enables them to focus on a stronger customer experience. In addition, the benefits include:

• Reduced Labor Costs
• Upselling Effectiveness
• Increased Table Turnover
• Reduced Menu Production Costs
• Greater Table Service Efficiency
• Higher Order Accuracy
• Larger Per-Table Tickets 
• Every Item has Picture with Extended Description

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uWink Auto Tab Splitting

The touch-based uWink Auto Tab Splitting System automatically places patrons' orders into their own individual tabs. No figuring out who ordered what at the end of the meal. Each patron only pays for what is on their individual tab, nothing more. Upon checkout, each patron even gets to choose their own tip percentage. All of this occurs without any work required by your hospitality staff. 

This system fosters greater customer satisfaction due to the following factors:

• Increased Payment Flexibility
• Increased Personalization
• Individual Loyalty Points
• Post Meal Payment Stress Removed
• Removes Post Meal Payment Stress

As a result of individual tabs, our system even promotes increased dessert ordering through the removal of the "group consensus dessert ordering scenario" where individual customers often reject dessert due to the lack of an immediate and obvious consensus amongst their party. Not wanting to be the one who increases the overall party bill due to an extra order only they received, customers will often reject dessert despite their desire to order. In the individual tab scenario, customers often elect to have dessert knowing the amount will only be added to their tab.

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uWink MULTI-LINGUAL MENU

The touch-based uWink Multi-Lingual Menu allows patrons to easily convert the entire menu, including all modifications and table-help requests, with the touch of a flag to one of 11 different languages including French, Spanish, English, German, Japanese, Korean, Hindi, and Chinese. A tourist who may know very little of the local langugage or someone who simply feels more comfortable in their native tongue can now order in the way that is easiest for them while producing no extra work to your hospitality staff as all orders are printed in the local language.

This system foster greater customer satisfaction due to the following factors:

• Increased Personalization 
• Tourist-Friendly
• Currency-Converter Option

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uWink at-the-table payment system

The touch-based uWink At-The-Table Payment System allows patrons to pay their individual tabs directly from their table or bar seat without any hospitality staff interaction required. Each customer even chooses their own tip percentage from a simple dropdown and the system automatically calculates the corresponding amount. An option for an email receipt or no receipt is presented to allow for customers to quickly checkout and leave immediately. 

With the responsbility of payment acceptance and processing removed from hospitality staff, this enables them to focus on a stronger customer experience. In addition, the benefits include:

• Faster Customer Payment Checkout 
• Increased Table Turnover
• Credit Card Never Leaves Customer's Hands 
• Multi-Option Payment System (Credit, Cash, or Coupon) 
• Greater Table Service Efficiency

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uWink "Card-Less" Loyalty Program

The uWink "Card-Less" Loyalty Program solves a common problem of loyalty programs. Customers do not want to hold a loyalty card for every establishment they frequent and in groups they are unable to use them unless they are the one paying the entire bill. The uWink "Card-Less" Loyalty Program allows patrons to make their loyalty card for your venue a card that they already have, their credit card! When they checkout and pay their tab, as long as they use the same credit credit, their loyalty points will be added automatically. Loyalty Program Details can be viewed by any customer through the menu or in their Loyalty Program Summary section of their email receipt. Using Loyalty Rewards is just as easy with all rewards automatically applied to future tabs. 

With the the hassle and common problems associated with Loyalty Programs removed, customers be be far more engaged and will be to reailze the benefits while you see an increase in repeat traffic.

Benefits Include: 

• No extra loyalty card needed 
• Increased repeat traffic
• Useable in Party/Group Situations 
• Easy, Quick Signup through Touch Interface 
• Rewards automatically applied 
• Loyalty Program Summary on Menu and E-Receipt 

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If you wish to contact uWink regarding the uWink Hospitality Software Solution, please contact Jon Boucher (Vice President) at 310.382.0754 or  This e-mail address is being protected from spam bots, you need JavaScript enabled to view it .